Kelly Ling


Kelly Ling is a Leadership Coach and Facilitator, with key focus areas in product & innovation, negotiation and influence, and leadership development. She has 14 years of corporate and startup experience, with leadership roles in product, learning & development, and customer experience across Professional Services, Food & Beverage, and Tech Industries. She holds an MBA from UC Berkeley, and Executive Coaching Certification from the International Coaching Federation.

How will coaching shape the future of product over the next 5-10 years?

As user friendly platform technolgies have enabled digital and consumer products to quickly be developed and come to market, I believe there will be more entrepreneurial product founders with great ideas, wanting to get their products to market. I believe coaching will empower this new generation of product founders to get scrappy and creative with customer research and validation, launch minimum valuable products, and iterate to ultimately launch scalable products that drive value to people and the economy and enable flexibility and autonomy to the founder. This in turn will create high quality digital and consumer products with brand authenticity and loyalty. Coaches may also be able to broker acquisition activity between single products/brands and corporations, allowing products to reach new scale with corporate resources, but maintain brand and loyalty from the customer base.

What are some of the most effective frameworks you've used when coaching leaders in your area?

Design Thinking/Sprints, Lean Startup, Agile Sprints, "Start/Stop/Continue"

What's your best advice for product managers looking to increase their impact?

Always go back to the customer problem you are solving for, and what solving that problem will do for the customer. That is the impact you are driving. Keep revenue (or potential revenue) top of mind, but think of that as a funding mechanism to keep solving the customers' problems.

Anything we should know about you as a thought leader in the area of product:

Here are a few articles I wrote about pivoting into product management: Here is podcast from Women In Innovation Group where I am a guest speaker: Here is my coaching bio with Zeit (Career Disovery Platform): Other content contributions: